💬 24/7 CUSTOMER SUPPORT

Get Help When You Need It
We're Here to Help.

Reach out anytime via WhatsApp, email, or ticket support. Our team responds fast and solves issues without the runaround.

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⚡ Average response time: 15 minutes Available 24/7 Multiple support channels

CONTACT CHANNELS

Reach Us Anytime

💬

WhatsApp Chat

Direct messaging support. Get quick answers without waiting.

+254 739 334 082
Available 24/7
Open WhatsApp
📧

Email Support

Send detailed questions and attachments. We respond within 2–4 hours.

support@scolemax.co.ke
Response within 2–4 hours
Send Email
🎫

Open a Ticket

No account needed. Fill in your name, email, and describe your issue — we'll respond promptly.

Guest Tickets Supported
Tracked in our support system
☎️

Phone Support

Prefer to talk? Reach our team directly for urgent issues.

+254 739 334 082
Mon–Sun, 8am–8pm EAT
Call Now

QUICK HELP

Common Questions

How do I reset my password?

Visit the login page and click "Forgot Password". We'll send a reset link to your email within minutes.

How do I upgrade my plan?

Log into your account, go to Services, and click Upgrade. Difference is prorated to your next billing date.

What's the refund policy?

We offer a 48-hour money-back guarantee. If you're not satisfied, we'll refund you, no questions asked.

How long are backups kept?

We keep daily backups for 7 days and weekly backups for 30 days. Restore anytime from your panel.

Can I transfer my domain?

Yes! We handle free domain transfers from any registrar. Just provide your domain and contact support.

Is my data secure?

Yes. We use enterprise-grade security, SSL encryption, and regular security audits. GDPR-compliant.

Support Hours

We're available 24/7 via WhatsApp and email. Phone support during business hours.

💬

WhatsApp

24/7

📧

Email

24/7

☎️

Phone

8am–8pm EAT

🎫

Tickets

24/7

Need Help Right Now?

Message us on WhatsApp for the fastest response, or open a ticket and we'll get back to you shortly.

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